⬡ CASE STUDY
Protecting revenues through automation for Irish Rail
Iarnród Éireann is responsible for operating the national railway network in the Republic of Ireland. They offer a comprehensive range of passenger and freight rail services throughout the country, as well as in partnership with Northern Ireland services. Irish Rail provides an affordable and dependable mode of public transportation that is accessible to both locals and tourists.
Challenges
- • Error prone manual revenue protection processes
- • Paper fines
- • Inefficient reporting
- • Significant leakages of lost revenue
Results with Theta
- • Cost Savings: through automation, the company is now able to track and report on FPNs issued – saving millions of euros per year in otherwise lost revenue
- • Time efficiencies: digitalisation of Fixed Payment Notices (FPN) moving away from paper and inefficient back-office procedures
- • Secure Reporting: The company’s back-end system – Dovetail, can now stock and report on all FPNs – indispensable in the event of litigations. Fines not paid within the legal limit of 21 days can now be chased
- • Fewer Capture Errors: the process automation allows to reduce errors and to ensure that FPNs and the necessary information is captured for payment or legal follow-up
Theta explained to us how to meet the needs of our 209 branches while smoothing the relationship with our supplier Orchestra. It's a team of experts we'd recommend.
Discover the process
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Setting up the company's "problem"
Before Theta
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Actions deployed
By Theta
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Business situation
After Theta
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