⬡ CASE STUDY
The "virtual interlining" concept
Kiwi.com provides a fare aggregator, metasearch engine and booking for airline tickets and ground transportation. Its ticket search features Kiwi.com’s « virtual interlining » concept – itineraries combined from over 750 carriers, including many that do not usually cooperate in online bookings
Challenges
- • Kiwi.com processes billions of euros in ticketing in about 100 partner locations
- • These locations use different GDS and ticketing systems
- • Kiwi.com needs to streamline all the refund processes in order to increase margins and reduce manual processing
Results with Theta
- • Audit on Kiwi refund processes
- • Audit on Kiwi accounting system
- • Check GDS capacity for refund streamlining and automation
- • Internal processes put in place, replicated in the partner locations
- • As a result, 10 Million € refunds are now processed automatically
In Kiwi.com, we did not learn travel technology at school. Theta has explained us the main principles of refunds through GDS systems and we have been able to meet our goals on various projects. We are working on a long term partnership with Theta for Development and advisory missions
Discover the process
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Setting up the company's "problem"
Before Theta
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Actions deployed
By Theta
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Business situation
After Theta
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