⬡ CASE STUDY
Elevating customer experiences
Conduents’ solutions and services create value by elevating customer experiences, increasing efficiencies and reducing costs. Many Fortune 100 companies and more than 600 government and transportation agencies depend on Conduent each day as their trusted partner to manage their business processes and end-user interactions.
Challenges
- • No inhouse rail reservation system and distribution knowledge
- • Short listed in the PACA region (France) tender to deliver a MaaS platform
- • Time pressure to provide an architecture of the future system taken into account in house and missing modules
- • No network in the transport technology sector (reservation, distribution)
- • Not enough knowledge to take decisions quickly
Results with Theta
- • Review of architecture and needs
- • Selection of potential partners that can provide SaaS solutions and services for missing parts of the offer
- • Coordination of solution and commercial discussion
- • Response drafting for tender document
- • Architecture advisory
- • Part of the team to present and negotiate with the region the final proposal
We didn't know if Theta would be able to solve our problem in the expected time and we took the risk. We're very satisfied with the result and will be entrusting them with the support of our customer interface (sales site and customer/owner site).
Discover the process
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Setting up the company's "problem"
Before Theta
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Actions deployed
By Theta
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Business situation
After Theta
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